How to order?
Hello and welcome to Papier Direkt’s new shop!
We want our new shop to offer you a shopping process that is as convenient as possible. That’s why our aim was to create a shop with a well organised design and clear structures. Our customers should be able to find the products they are searching for quickly, and order them just as quickly. Naturally, over and above this, we would like to ensure your shopping is also a pleasant experience. For this reason very many high-quality images will accompany our products in our new shop. We also plan to display our products as they would be used in practice, e.g. as a restaurant menu, invitation, business correspondence and much more. We would be very grateful if you were able to provide us with any material for this purpose. We would then like to make use of it – only with your express permission, of course.
Important new features compared to the old shop:
The dropdown menu: If you move the cursor to the categories at the top in the shop, an extensive dropdown menu will open. You can use this to navigate around the shop. The dropdown menu lets you go straight to a product or you can display product groups by entering a search term.
Availability of the products: In our new shop, only products that are immediately available will be displayed. The quantity entered when placing the order will be compared with warehouse stocks. You will then immediately receive information on whether the desired quantity is in stock. This is intended to ensure that you receive your ordered products in just a few days – if possible the next day.
Products not found in the shop: As we will only display those products that are actually in stock, it may be the case that you cannot find products that you have ordered from us another time. These products are possibly on backorder for the short-term but continue to be available in general. In this case, please get in contact with us by telephone or email. We would be happy to advise you or inform you of probable delivery dates. As before, waiting times are generally not very long.
Unavailability of the desired quantity of products in the shop: If you require a larger quantity than that available in the shop, please get in contract with us by telephone or email. We will then let you know the estimated delivery time. Also in this case, delivery times are generally relatively short.
Custom orders or custom-made products: If you require a custom order or custom-made products, we request you please get in contact with us by telephone or email. We would be happy to prepare a corresponding quotation and will let you know the estimated delivery time. Our range of products in the area of paper and envelopes is larger than we are currently able to display in the shop.
Naturally we are very interested in your reaction.
Please let us know your impression and whether you have any proposals, suggestions for improvements, wishes or questions on the subject of paper and our new shop.
We look forward to hearing from you!
Your Papier Direkt team